Privacy & Cookie Notice

Last updated: August 24, 2026

This notice explains how Frank H. Monroe Heating & Cooling, Inc. collects and uses information when you visit our website, contact us, or request heating and cooling service.

Information you provide

When you use our contact form or communicate with us, you may provide your name, phone number, email address, service address, ZIP code, and information about your heating or cooling needs. Our form also records whether the request came from Frank H. Monroe or Project HVAC so the right team can respond.

Information collected automatically

The site and its service providers may collect technical information such as browser type, device type, referring page, pages viewed, approximate location derived from an IP address, and interactions with buttons or forms. Security logs may record an IP address and request details to detect abuse.

How we use information

• Respond to questions and schedule or provide service.
• Follow up on estimates, financing questions, and current offers.
• Operate, secure, troubleshoot, and improve the website.
• Measure marketing and website performance.
• Meet legal, accounting, and recordkeeping obligations.

Cookies and similar technologies

Necessary cookies support core site and consent functions. With your choice, analytics and advertising technologies may measure site usage or campaign performance. You can accept, reject, or customize nonessential cookies using the consent controls shown on the site, and you can reopen those settings from the consent icon.

Service providers

We use service providers to host and secure the website, process contact forms, deliver notifications, manage consent, and measure marketing performance. These currently include WordPress and our hosting provider, JotForm, Google Tag Manager and configured Google services, CookieYes, Wordfence, and campaign or direct-mail measurement vendors. Providers receive information only for the services they perform under their own terms and privacy practices.

Retention and security

We retain information for as long as reasonably necessary to respond to a request, provide service, maintain business records, resolve disputes, and meet legal obligations. We use administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices

You may use the site without submitting the contact form, change nonessential cookie choices, or contact us to ask about personal information associated with your request. Browser controls can also delete or block cookies, although some site functions may be affected.

Children

This website is intended for people arranging residential or commercial HVAC service and is not directed to children under 13.

Changes to this notice

We may update this notice as our website, providers, or practices change. The date above identifies the current version.